This Privacy Policy explains what data Wickline (“we”, “us”) collects when you use wickline.ai (the “Service”), how it is used, and the choices you have. Short version: we collect what the product needs to work, we send your chart context to AI providers to generate responses, we run no advertising trackers, and we never sell your data.
1. What we collect
Account data. Your email address and a securely hashed password (we never store your password in plain text), your email-verification status, and your subscription tier.
Content you create. Your chat conversations with the agent, chart drawings, journal entries and recorded trades, chart preferences, personalization settings (agent personality, trading style, exclusions), session summaries the agent generates, and any feedback you submit.
Usage data. Prompt counts, request counts, and usage-cost metering tied to your account — used to enforce plan limits.
Moderation records. If a message triggers our moderation or safety systems, we record the event with a short snippet of the flagged content (up to 500 characters), used to enforce our acceptable-use rules.
Technical data. Standard server logs (such as IP address and request metadata) for security and debugging, and an anti-bot verification via Cloudflare Turnstile when you sign up or log in.
We do not collect government IDs, financial account numbers, exchange API keys, or brokerage credentials — the Service is designed never to touch them.
2. How we use your data
- To operate the Service: authenticate you, persist your charts, chats, and journal, and enforce plan limits.
- To generate AI responses: see section 3.
- To keep the Service safe: anti-bot checks, moderation, abuse prevention.
- To communicate with you: email verification, password resets, responses to your support requests, and important service notices. No marketing emails without your consent.
- To improve the Service: if you rate a response or send feedback, we may review it and use it to improve the Service — its prompts, tools, and agent behavior. This does not involve training or fine-tuning AI models on your content.
We do not sell your data. We do not share your trading data with brokers, exchanges, or market makers. We do not train or fine-tune AI models on your content (third-party model providers are covered in section 3). We currently run no third-party advertising or analytics trackers.
3. AI processing — what leaves our servers
When you send a message to the agent, the material needed to answer it is sent to third-party AI model providers, routed through OpenRouter: your message, relevant conversation history, the state of your chart (candles, indicators, drawings), and relevant personalization and journal context. This is what lets the agent actually read your chart. Depending on the model you select, one or more underlying models may be used to produce a single response.
These providers process that data under their own terms and privacy policies, and may retain it or use it to improve their services — which, for some providers, can include model training. For that reason, do not include sensitive personal information in your conversations with the agent. We route requests through per-account provisioned keys and send only what the request needs — never your email, password, or payment details.
4. Who we share data with
Only service providers that make the Service run, and only what each one needs:
- OpenRouter and AI model providers — chat and chart context, to generate responses (section 3).
- Paddle.com — payment processing and merchant of record for card payments. Paddle receives your email address and the billing country and tax details it needs to invoice you, and handles your card details directly. We receive which plan you bought and whether it is active — never your card number.
- NOWPayments — cryptocurrency payment processing. It receives the order reference and amount, and returns the payment status and the coin used. No personal data beyond the order reference is sent.
- Cloudflare (Turnstile) — anti-bot verification during signup and login.
- Infrastructure providers — hosting and email delivery for transactional messages.
Beyond that, we disclose data only if required by law, or to protect the Service and its users from fraud or abuse.
5. Cookies
The Service uses one essential cookie: pb_auth, which keeps you signed in. There are no advertising or cross-site tracking cookies.
6. Data retention and deletion
We keep your data while your account is active. To delete your account, email support@wickline.ai from your account email; we will delete your account and its content — chats, journal, drawings, and settings — within 30 days. We may retain minimal records where we have a legitimate need (for example, moderation records tied to abuse, or billing records required by tax law) for as long as that need exists.
7. Security
Data is encrypted in transit (TLS). Passwords are stored hashed. Access to production data is restricted. No system is perfectly secure — if we learn of a breach affecting your personal data, we will notify you as required by law.
8. Your rights
Depending on where you live (for example, under the GDPR or similar laws), you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, email support@wickline.ai. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data-protection authority.
9. International transfers
Our infrastructure and service providers may process data outside your country. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for such transfers.
10. Children
The Service is not directed at anyone under 18, and we do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.
11. Changes to this policy
We may update this policy as the Service evolves. For material changes we will give notice (by email or in-app) before they take effect. The “Last updated” date above always reflects the current version.
12. Contact
Privacy questions or requests: support@wickline.ai.